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Home > FAQs

FAQs

Are TMS shoes comfortable?

Our shoes will invisibly add 2-4 inches in height without losing any comfort. Every pair of our shoes are made with the best care and from high quality leather. The lightweight hidden increaser ensures that our shoes weigh no more than normal footwear. Our hidden increasers are made with a soft material containing a massage sole that enhances your comfort level. As a result, you can wear our shoes on a daily basis without experiencing any discomfort.

Our shoe last make it so that the shoes will not slip off while providing the comfort and room needed for your feet. The insoles while adding height help to absorb impact and cushion your feet. In every pair of our shoes there are mid-insoles that help prevent deterioration to the insoles and provide air circulation. Our outer soles help to keep you feeling comfortable by allowing a natural instep.

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What are the benefits of wearing TMS shoes?

Along with an increase in height TMS shoes will help to promote better posture. The internal build -up offered by our shoes helps to improve posture by providing the necessary support. When you are feeling taller and standing straighter it will give you a feeling of positivity and well-being. Studies have also shown that taller men get the job done. When it comes to getting more respect, getting the promotion, and even getting the girl the possibilities are endless. With over 150 styles in stock to choose from we are sure to have something to fit every need.

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Can I change the height increase level on a particular style?

Unfortunately we are unable to customize the height increase level on our shoes at this time. We are working on bringing different heights for our styles and hope they will be available in the near future.  All of height increasers in the shoes are sewn into the shoes and are not removable. This ensures the longevity and durability of the shoes.

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Will anyone know that I am wearing height increase shoes?

Our shoes are designed with the appearance to be just like any non-height increasing shoe only to be slightly taller in the back. By simply pairing your height increasing shoes with a pair of pants it will cover up the back end of your shoes. Thus making them unnoticeable.

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I’m looking for a pair of shoes for a wedding.  Is there any shoes made specifically for tuxedos?

Yes, we have our infamous glossy and shinny tuxedo shoes that is made especially for tuxedoes.  The item is V8601 and it is the only shoes we carry for tuxedos’ at this time.

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Is there any shoes made with leather soles?

Yes, we currently have two items that are made with a fully leather bottoms and they are made for dancing. They are items K9G018 and K30521.

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Do I need to make alterations to the length of my pants?

In most cases, there is no need to alter your pants. Although wearing slightly longer trouser with larger legs will help to optimize the invisible effect. Trousers should have sufficient margin so that they nicely fall over the end part of the shoes, where the shoe begins to lift up. Slightly longer pants are recommended for our extra height increase styles.

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Is the sizing different for your shoes?

Yes, our sizes are different and need to be converted to find your correct size you need.

We offer two different lines of shoes Toto & Calden. You may find the size you need for these two lines by converting your size in our “Shoe Size Conversion Chart” (shown below). Our customer service representatives are also available to assist you with finding the right size for you.

Adult Men Shoe Size Conversion

CALDEN

-

-

5.5

6

6.5

7

7.5

8

8

8.5

8.5

9

9

9.5

N/A

TOTO

-

-

-

5.5

6

6.5

7

7.5

7.5

8

8

8.5

8.5

9

9.5

USA

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

10.5

11

11.5

12

UK

4.5

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

10.5

11

11.5

EUROPE

37.5

38

38.5

39

40

40.5

41

42

42.5

43

44

44.5

45

45.5

46

ASIA

36

37

37.5

38.5

39

40

41

42

43

43.5

44.5

45

46

47

48

INCH

9

9 3/16

9 5/16

9 1/2

9 11/16

9 13/16

10

10 3/16

10 5/16

10 1/2

10 11/16

10 13/16

11

11 3/16

11 5/16

Centimeter(cm)

22.9

23.3

23.7

24.2

24.6

25

25.4

25.9

26.3

26.7

27.2

27.6

28

28.4

28.9

*The sizing chart is a recommendation so we cannot guarantee a perfect fit.*

*The largest size we carry is US 11 to 12.*

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Can I put your insoles into “regular” shoes?

Our insoles are designed so that they may be worn with regular shoes. We do recommend that they be worn with high profile shoes to ensure the best comfort.  Shoes with low profiles, such as loafers, will not allow the necessary room for your feet when the insoles are inserted. We offer a large variety of insoles that are available to fit the individual needs of our customers.

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When will my order be shipped out?

If you are able to place an order for an item online that means we have it in-stock. In-stock items that are ordered by 1:00pm (PST) are shipped on the same business day. Orders placed after 1:00pm and/or during the weekend will be shipped the following business day. 

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What method of shipping do you use?

We only use UPS as our shipper for USA and for most international customers. 

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When will I receive my order?

Actual delivery time to you by UPS will vary depending on your geographical location. The method of shipment will also have to be factored in to get an estimated delivery time. More information can be found on our website at http://www.tallmenshoes.com/shipping.html

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How will the package I receive be like?

To preserve the privacy of our customers all packages are received in a discreet manner. Packages will be arriving from “Asia Focus Inc.” wrapped in plain brown paper.  This is to ensure that the contents are not disclosed. International packages are shipped with a customs declaration of contents as “Men’s Footwear”.

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Can I purchase your shoes from a store?

We have a store in California that is open to the public.

Business Hours: 10:00am – 5:30pm (PST) Monday - Saturday

9900 Hayward Way              

South El Monte, CA 91733

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Do you have a catalogue?

Yes, we do have catalogues available. Catalogs are free of charge and available by contacting us at sales@tallmenshoe.com or toll free at (888)280-6881.

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What is your return policy?

All shoes must be returned in new un-worn condition in order to qualify for a return or exchange within 30 days of the receive date. We must receive the return at our warehouse within those 30 days accompanied by a Return Authorization number. For more details regarding our return policy please refer to the Return Instructions link.

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Do I need to fill out a Return Authorization Form?

Yes, all of our exchange/returns require a Return Authorization Number (RA#) prior to the product being sent back to us. After the Return Authorization form is filled out we will issue out a RA#.  This is to ensure that we process all of our exchanges/return accordingly and in a timely manner. If orders are sent back to us without a RA# you will forfeit your right to receive a exchange/refund.

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I submitted a Return Authorization form and still have not received an RA number what should I do?

An RA# (Return Authorization) will be sent out to you within 2 business days to the email address you filled out on the form. If by that time you still do not receive the email check your junk mail and bulk mail as you email settings may have filter the email there. You may also give our customer service team a call and they will be happy to provide you with your RA#.

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If I am returning/exchanging my order at your store will I still need to fill out a Return Authorization Form?

Yes, all returns/exchanges require a Return Authorization number (RA#). Upon arriving to our store just provide our staff with your RA# and we will gladly assist you with your return.

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Orders placed before 1PM PST is guarantee to be ship on the same day
 
MEN SHOE SIZE CONVERSION

Please order by CALDEN or TOTO Size (converted from your regular US / UK size)

CALDEN - 5.5 6 6.5 7 7.5 8 8 8.5 8.5 9 9 9.5 N/A
TOTO - - 5.5 6 6.5 7 7.5 7.5 8 8 8.5 8.5 9 9.5
USA 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
UK 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5
EUROPE 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46
ASIA 37 37.5 38.5 39 40 41 42 43 43.5 44.5 45 46 47 48
INCH 9 3/16 9 5/16 9 1/2 9 11/16 9 13/16 10 10 3/16 10 5/16 10 1/2 10 11/16 10 13/16 11 11 3/16 11 5/16
Centimeter(cm) 23.3 23.7 24.2 24.6 25 25.4 25.9 26.3 26.7 27.2 27.6 28 28.4 28.9

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